Privacy Policy for GardenLore Market
At GardenLore Market, your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with our online platform, purchase our products, or engage with our services. We are committed to transparency and adherence to applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services, including but not limited to:
- Personal Identifiable Information (PII): This includes your name, shipping address, billing address, email address, phone number, and payment details (processed securely by third-party payment processors). We collect this when you place an order, register an account, subscribe to our newsletter, or participate in bakery workshops.
- Transaction Data: Details about the products and services you have purchased from us, including fresh fruits, artisanal baked goods, organic produce, seasonal fruit baskets, catering services, and workshop registrations.
- Communications Data: Information you provide when you communicate with us via email, phone, or feedback forms, whether relating to customer service, product inquiries, or catering requests.
- Technical Data: Information about your device and how you access our online platform, such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our website, products, and services, including browsing patterns and product preferences, which helps us understand consumer interests in our food retail and artisan bakery offerings.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to operate our business and provide you with our food retail and bakery services:
- To Fulfil Orders and Provide Services: Processing your purchases of fresh fruits, artisanal baked goods, organic produce, seasonal fruit baskets, managing catering services, and facilitating your participation in bakery workshops and classes.
- To Communicate with You: Sending order confirmations, shipping updates, service announcements, responses to inquiries, and information about our products and services.
- To Improve Our Services: Analysing usage data to enhance our online platform, optimise product offerings (including fruit sourcing and bakery creations), and improve customer experience.
- For Marketing Purposes: With your consent, sending you newsletters, promotional materials, and special offers related to GardenLore Market's products and events. You can opt-out of marketing communications at any time.
- For Security and Fraud Prevention: Protecting our online platform, detecting and preventing fraudulent transactions and other illegal activities.
- To Comply with Legal Obligations: Adhering to applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We may share your personal data with selected third parties in specific circumstances:
- Service Providers: We work with trusted third-party service providers who assist us in operating our business, such as payment processors for online transactions, delivery companies for fruit and bakery product shipments, IT support, and marketing service providers. These providers are bound by confidentiality agreements and are permitted to use your data only for specified purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include data encryption, secure networks, and restricted access to data. Despite our efforts, no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When it is no longer necessary to retain your data, we will securely dispose of it.
6. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data held by us.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and revise the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
GardenLore Market
2847 Serangoon Road, #04-12
Singapore, Central Region, 328110
Singapore
Phone: +65 6734 5821